Return & Refund

Return Inquiries

FREE 30-Day Returns:

If you are not 100% satisfied with your purchase, you can return your order for a refund. Returns must be unworn, in the state you received them, and in the original packaging. Our new return policy makes it easy and simple to shop with ample time to make a decision!

Please contact one of our friendly Customer Service agents via our Contact Page

SIMPLE Terms & Conditions:

With adidas’ 30-day return policy, there are no special catches. All we ask is that you send the items back to us in the original packaging, and make sure the merchandise is in the same condition. Ensure the following conditions are met for a smooth return process:

  • You can return your purchase for up to 30 days from the day it reaches your doorstep.
  • Products must be in the condition you received them and in the original box and/or packaging.
  • Return shipping is absolutely FREE.
  • No returns or exchanges are allowed on YEEZY products
  • Due to product limitations and hygienic reasons, the below items cannot be returned:
    • Electronics
    • Swimwear, Underwear, Beauty products & Lingerie
    • Gift Vouchers

Collection & Return Processing:

One of our friendly adidas drivers or shipping partners will pickup your purchase FREE of charge. Once your return is inspected by our fulfillment center, your refund will be processed and a credit will be automatically applied to your credit card within 10 to 14 business days.

If items purchased are not per your order or are damaged when you receive them, we will gladly handle all collection and shipments straight from your doorstep.

Purchases using Cash on Receiving will be refunded via Store Credit.